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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MRZ1300
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Message 1 of 8
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Won’t complete my hp ink enrollment

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Hp ink won’t complete enrollment 

7 REPLIES 7
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,967 2,683
Message 2 of 8
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@MRZ1300

 

I reviewed your post and I understand that you are unable to complete the Instant Ink enrollment.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Chris456
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Message 3 of 8
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In the drop-down county list for filling in address details, there is no Isle of Uist. However, Isle of Wight and Isle of Man do show up and yet in the fine print we are told 'will not ship to those two islands'. Even Orkney and Shetland can participate in Instant Ink and those Islands are really far away. I need someone at HP to add the isle of Uist or better still "Western Isles" to the county list.

Sincerely 

Chris

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KrazyToad
Retired
Retired
22,744 19,075 1,378 1,490
Message 4 of 8
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@MRZ1300

 

Please contact HP Instant Ink in your region

 

https://instantink.hpconnected.com/us/en/l/

KrazyToad
I Am An HP Employee

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Chris456
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Message 5 of 8
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Hello, I have just spent 45 minutes trying to get help here in the UK. All I get is a virtual chat which is useless for this issue.

When I go to instant INK all I get is the enrollment which doesn't work because I can't complete the address fields.

I was just on the US chat but of course that doesn't work because I am in the UK. This is driving me mad.

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KrazyToad
Retired
Retired
22,744 19,075 1,378 1,490
Message 6 of 8
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I have sent you a private message please check your Inbox

 

Thank you

KrazyToad
I Am An HP Employee

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Chris456
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Message 7 of 8
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Hello. Problem solved. It was a system problem. The solution was to ignore the error message and select “save and continue once or twice more and you are then taken to the next page. Simple but not intuitive.

Thanks for everyone’s concern and help.

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KrazyToad
Retired
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22,744 19,075 1,378 1,490
Message 8 of 8
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I'm glad you got this sorted out

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation