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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
SteveKT
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Won't print after installing new cartridge

HP Recommended
HP Officejet 5255
macOS 10.14 Mojave

I received my instant ink in the mail. I replaced the color cartridge only and continued making prints. My printer acknowledged the new cartridge. A few days later, I replaced the black ink cartridge. When I tried to print, I got a message that says to remove the cartridge and reinstall it again. I did this multiple times with no success. Im getting the same massages every time. It also says " if this message continues to appear, to replace the cartridge", but I only have the older cartridge. 

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Jay_G24
HP Support Agent
HP Support Agent
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HP Recommended

Hi @SteveKT

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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