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FCII
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Message 1 of 2
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Won’t print as it says I need to enrol in instant ink, I’m already in it

HP ENVY 5000 series

I’ve has this printer for a few weeks and had nothing but problems with it. Now despite me enrolling in the HP instant ink scheme it’s refusing to print and is telling me I need to enroll in the scheme. Can anyone help me please.

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Won’t print as it says I need to enrol in instant ink, I’m already in it

Hi @FCII

 

Welcome to the HP Support Community. 

 

Try rebooting the devices -

 

1) Turn off the Router, Printer, and the computer/ mobile devices.

2) Wait for 60 seconds.

3) Turn on the Router first and wait for all the lights to stabilize.

4) Turn on the printer and allow it to configure itself.

5) Turn on the computer/ mobile devices.

 

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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