09-12-2019 03:06 PM
I’ve has this printer for a few weeks and had nothing but problems with it. Now despite me enrolling in the HP instant ink scheme it’s refusing to print and is telling me I need to enroll in the scheme. Can anyone help me please.
09-15-2019 04:28 AM
Welcome to the HP Support Community.
Try rebooting the devices -
1) Turn off the Router, Printer, and the computer/ mobile devices.
2) Wait for 60 seconds.
3) Turn on the Router first and wait for all the lights to stabilize.
4) Turn on the printer and allow it to configure itself.
5) Turn on the computer/ mobile devices.
Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware
Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.
Hope this helps! Keep me posted.
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