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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Won’t print

HP Recommended
HP OfficeJet Pro 6978

My printer initially said “will be unable to print soon” and now it officially says it can’t print. There’s NOTHING wrong with it and HP took money out of my account for ink, so there’s no reason for this. I need answers and nobody will talk to me because printer has been out of warranty since 2019. Doesn’t make any sense. I’m sick of this. They did NOT purchase this printer. They didn’t spend their own money on it, so how do they think they can cut off my printing?? 

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HP Support Agent
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@Barbara1252

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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