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‎05-08-2023 08:32 AM - last edited on ‎05-08-2023 10:24 AM by Retired

HP Recommended

I have a Instant Ink subscription. I have been sent the wrong cartridges that don't fit my printer. I cant seem to reach anyone to get the correct ones sent out to me. I have no black ink left. 

3 REPLIES 3

‎05-08-2023 10:38 AM

HP Recommended

@GemmaM2023 

 

Welcome to the HP support community.

 

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎05-11-2023 05:23 AM

HP Recommended

This is yet to be resolved. Please can someone confirm if the correct cartridges for my printer will be sent out to me. I have sent details in another message that were requested by support.

 

I look forward to hearing from you.

 

Kind regards

Gemma

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‎05-14-2023 11:58 PM

HP Recommended

Hi... no one has responded to my previous messages.. is this able to be resolved please???? .. I am now out of ink and still paying for the subscription.

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