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‎03-28-2023 06:16 AM

HP Recommended
Product: HP ENVY 5546 All-in-One Printer

I have been sent black cartridges when my tracking shows colour cartridges have been sent. It is colour cartridges I need and there is no support to contact for assistance. Please can you send me colour cartridges urgently as I have run out. Thank you 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-30-2023 10:17 PM

HP Recommended

Hi @EP2407,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

View solution in original post

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1 REPLY 1

‎03-30-2023 10:17 PM

HP Recommended

Hi @EP2407,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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