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06-11-2022 08:48 AM
Welcome to the HP User Community.
Were it mine to do, I'd try contacting Instant Ink Support and ask for help.
You should find contact information in your Instant Ink account login.
OR >> Try the contact information included later in this message.
I'll ask that your post be moved to the Instant Ink board.
You can choose to "wait here" in the Community for an agent to find and respond.
Waiting is not always fast - waiting generally works.
Things that are Instant Ink
Instant Ink >> Details / How-to / Articles / Contact Information
Start here: Get HP Instant Ink Support
- Your ink
- Your HP Instant Ink account
- Your printer connections
And / Or
At the bottom of the Support webpage
Documents > Enrolling, Solve Problems, Manage your account, Manage your ink or toner
- Enrollment Information
- Solve Problems
- Questions about Ink or Toner
Manage your Account
Change your payment information
Change to PayPal
Apply a prepaid card
Sign into your account
Review your bill
Change or verify your shipping address
Change your email address
About rollover pages
About page counts
About additional pages
Move your service to another country/region
Cancel your account
Recycle your cartridges
Instant Ink Support >> HP Instant Ink Support
NOTE >> Select Your Region // Hours as listed at the site.
Instant Ink Support Website – Read…
Not your home site? Click the Flag to change to your region.
Examples of the Terms of Service Contract for various regions
NOTE: Contract includes contact information
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"