Wrong ink sent. Who do I contact?

[DJSigs]

Who do I ring ti sort out an ink problem. I received only one black and one colour ink cartridge in my 3 month trial ( what a waste of money , as that was one of the the factors that attracted me to my new printer ) and I have just put new cartridges in ( they were bigger but I presumed just contained 3 months ink as same number on cartridge  ) and after 30 minutes of fiddling around wondering why it wasn't working and error codes coming up, I took them out completely put in new cartridges and it worked fine, so obviously the ones sent are not compatible. I certainly won't be continuing if they can't even get the cartridges correct. And of course it seems impossible to contact anyone directly to complain . Not impressed at all. Any help would be so appreciated.

[Nal_NR]

Hi @DJSigs,

Welcome to the HP Support Community. 

I'd be happy to help you! 

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping