Wrong ink sent out

[Pauline21]

EdIT: what is contact number? Virtual assistant jist told me I can only call mon-fri but need no for tomorrow.

I think I will need to wait as can't speak to someone at weekend but wonder if this has happened to anyone else.

I know my connection is lost at times when I unplug printer to clean but that's not needed often and irrelevant as it is and my account says I have plenty ink.

Yes I do....I keep getting sent tri colour so have 2 unopened but no black so had to go and buy black ink cartridge which obviously not happy about when paying instant ink subscription. 

It says now I have enough so I can only guess the wrong one was sent out at some point and need a real human to speak to!!

Has anyone had this issue?

[Anand_Andy]

Hi @Pauline21,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!