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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎01-04-2024 10:03 AM

HP Recommended
Product: HP ENVY 5020 All-in-One Printer

Wrong ink was delivered 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-08-2024 09:46 AM

HP Recommended

Hi @Camel1967,

 

To get this issue sorted, I recommend you contact the support team. 

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎01-07-2024 06:49 AM

HP Recommended

Hi @Camel1967,

 

Welcome to the HP Support Community. 

 

Do not worry, I'd be happy to help you! 

 

Where was the ink purchased /delivered from?

Elohi_NR
I am an HP Employee
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‎01-08-2024 08:01 AM

HP Recommended

Hi delivered from hp as planned but it was the wrong size

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‎01-08-2024 09:46 AM

HP Recommended

Hi @Camel1967,

 

To get this issue sorted, I recommend you contact the support team. 

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
1 person found this reply helpful
Was this reply helpful? Yes No
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