You are sending my ink to the wrong address, how do I change it?

[Linda8610]

You are sending my ink to the wrong address, how do I change it?

[Elohi_NR]

Hi @Linda8610,

Welcome to the HP Support Community. 

I'd like to help!

I understand you have issues changing the address on the instant ink account page.

Is your printer connected to the internet all the time?

Have you selected the country on the account page?

Also, I understand your concern and the situation you are into. So don't worry I'll try to help you out.

Try disabling and enabling web services on your printer and check if it helps.

Make sure the country is set in the preferences of the printer and select the correct zip code or postal code.

Or in the postal code field choose the nearest postal code that the system accepts.

Try the steps recommended below.

Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.

Your HP Instant Ink account page opens.

In the My Account section, click Change Shipping Information, then Edit Shipping Information. Make sure postal codes are in the correct format.

If you are still unable to change, This might require one-on-one interaction to fix the issue.

I would request you to contact our HP Support Engineers who should be able to sort this out. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Hope this helps! Keep me posted for further assistance.
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