a black ink level is low on the printer registered for an instant ink, I received a color cartridge

[wozek2]

I have a new HP OfficeJet 5230, where the black ink got low after a few days of printing. I received the message that a new cartridge has been despatched and it arrived pretty soon. But the box contains a colour cartridge only.

How can I order the correct cartridge?

[Kumar0307]

Hi @wozek2

Welcome to the HP Support Community. I'd be happy to assist you.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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