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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
wozek2
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a black ink level is low on the printer registered for an instant ink, I received a color cartridge

HP Recommended
OfficeJet 5230

I have a new HP OfficeJet 5230, where the black ink got low after a few days of printing. I received the message that a new cartridge has been despatched and it arrived pretty soon. But the box contains a colour cartridge only.

How can I order the correct cartridge?

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Kumar0307
HP Support Agent
HP Support Agent
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Hi @wozek2

Welcome to the HP Support Community. I'd be happy to assist you.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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