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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Scheer_94
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account suspended due to change of credit card

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R13
Chrome OS

Hi,

 

Recently i got a new credit card, now my printer is blocked because HP isn't receiving payments anymore. I received no warning about this, only that my printer gives me a notification to contact HP. 

 

I would like to update my cardnumber but can't find where to update is, HP's helpservice keeps telling me to do this on my accountpage, but there is no option to do this. Could someone tell me where to do this so that the supsension on my account can be lifted and I can print again?

 

Thank you in advance!

Kind Regards,

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TEJ1602
HP Support Agent
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@Scheer_94, Welcome to HP Support Community!

 

Here is a document HP Instant Ink - Update Your Payment Information that can help you with changing your card information on the account.

 

If you still have issues, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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