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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎08-11-2023 12:18 PM

HP Recommended
Product: HP LaserJet M110w Printer
Operating System: Microsoft Windows 11

I replaced my instant ink toner cartridge and got an email saying I'm using store bought toner.  I am using the cartridge that instant ink sent me, how do I get this fixed? I'm able to print, but my instant ink dashboard is giving me an error that the printer is offline.  I am unable to correct it via virtual assistant which is what I was directed to do. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-13-2023 07:39 PM

HP Recommended

Hi @phantomfuzzie,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎08-13-2023 07:39 PM

HP Recommended

Hi @phantomfuzzie,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
1 person found this reply helpful
Was this reply helpful? Yes No
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