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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
puff12345
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amount of pages isincorrect

HP Recommended
officejet 3830
iOS

hi ,i bought my printer(office jet 3830)  from  amazon last month,and there was two little inks with printer in my box,it could be printed 50 pages,but yesterday i found that you add these 50pages to 300 free pages,help me to solve this,please, thank you 

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Kumar0307
HP Support Agent
HP Support Agent
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Hi @puff12345

Welcome to the HP Support Community. I'd be happy to assist you.

  • The ink cartridges that come with the printer in the box are the setup ink cartridges used to initialize the printer.
  • Once the initialization is complete, you may use these ink cartridges to print until they are depleted.

Now, is your printer enrolled in Instant Ink?

If yes, to check the page count, I need additional information.

 

The page count starts only after you have installed Instant Ink cartridges in the printer to print.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

For more info on how to check the page count on the HP Instant Ink account, kindly refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,488 1,734
Message 2 of 2
Flag Post
HP Recommended

Hi @puff12345

Welcome to the HP Support Community. I'd be happy to assist you.

  • The ink cartridges that come with the printer in the box are the setup ink cartridges used to initialize the printer.
  • Once the initialization is complete, you may use these ink cartridges to print until they are depleted.

Now, is your printer enrolled in Instant Ink?

If yes, to check the page count, I need additional information.

 

The page count starts only after you have installed Instant Ink cartridges in the printer to print.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

For more info on how to check the page count on the HP Instant Ink account, kindly refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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