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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
- HP Community
- Apps, Services & Software
- HP Instant Ink
- Re: bad shipping of cartridges
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06-30-2020 09:14 AM
I have 2 printers at home: envy and deskjet. I need cartridges for my deskjet but i received cartridges for my envy printer!!
How can do to receive the good cartridges: in my hp smart application, these 2 cartridges are in the deskjet section ...so i can't receive any other cartriges....
Need help!!
sorry for my bad english 😉
Solved! Go to Solution.
Accepted Solutions
06-30-2020 10:05 AM
@laurence10, Welcome to HP Support Community!
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
06-30-2020 10:05 AM
@laurence10, Welcome to HP Support Community!
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
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