being charged for pages i did not want to print

[ToytheTiTan]

Here's what happens: I press print, and the job gets stuck in the queue. I wait, I clear the queue do all the troubleshooting tips reset this restart that, and then eventually my print job completes. 20 times. over 100 pages lost wasting paper and costing me money. my issue is not with the printer it's with instant ink. I did not want to print 20 copies of something but my printer did it anyways how do I get these pages back to my account?

[A_Gayathri]

Hi @ToytheTiTan,

Welcome to the HP Support Community

I understand you are facing an issue with your charge for pages that you did not want to print. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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