black ink cartridge isn’t printing

[Ahlbeck]

Hi

Bought the printer a couple days ago. So its brand new. Tested it today, the black ink cartridge isn’t printing despite saying it’s full.

How do I get a replacement? We did run all of the config. test things. 

Kind regards

Håkan Ahlbeck

[TEJ1602]

@Ahlbeck, Welcome to HP Support Community!
 

If you have already performed the steps from the document Fixing Poor Print Quality and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Ahlbeck]

Still not working and it feels like the support is a loop, can't find how to go forward. We tried a new black cartridge but the problem still the same doesn't print black.

 Got the answer its a hardware failure but I can not find any lokal support. Please advise. 

Sweden, Malmö

/Håkan

[TEJ1602]

@Ahlbeck

We shall escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!