cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Ahlbeck
New member
2 1 0 0
Message 1 of 4
167
Flag Post

black ink cartridge isn’t printing

HP Recommended
HP Color LaserJet Pro M255dw
macOS 10.15 Catalina

Hi

Bought the printer a couple days ago. So its brand new. Tested it today, the black ink cartridge isn’t printing despite saying it’s full.

How do I get a replacement? We did run all of the config. test things. 

Kind regards

Håkan Ahlbeck

3 REPLIES 3
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,609
Message 2 of 4
Flag Post
HP Recommended

@Ahlbeck, Welcome to HP Support Community!
 

If you have already performed the steps from the document Fixing Poor Print Quality and the issue persists, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Ahlbeck
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Still not working and it feels like the support is a loop, can't find how to go forward. We tried a new black cartridge but the problem still the same doesn't print black.

 Got the answer its a hardware failure but I can not find any lokal support. Please advise. 

 

Sweden, Malmö

 

/Håkan

Was this reply helpful? Yes No
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,609
Message 4 of 4
Flag Post
HP Recommended

@Ahlbeck

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation