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black ink light

HP Recommended
hp deskjet 2131
Microsoft Windows 8.1 (32-bit)

i am facing some issue due to printing. black ink light blinking again and again  but tri colour cartridge work properly 

i have done all possible efforrt like as printer reset,refilling ink etc... but this problem isn't solving now what will i do ???

 

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HP Support Agent
HP Support Agent
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HP Recommended

@akashkkush, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer/cartridge replacement

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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