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06-03-2022 08:31 AM - last edited on 06-03-2022 09:21 AM by Ric_ob
my HP5020 has suddenly stopped printing in black and white yet I can still print in colour. The cartridge level shows just under half full. Ive tried cleaning printer heads but this didnt work. I cant order a new cartridge as my hp account says ive plenty and its on automatic top up when levels get low!! Help! thank you 🙂
06-10-2022 08:49 AM
Welcome to the HP support community.
I understand that you are unable to print in black, and I am glad to assist you.
If you have tried all the steps mentioned in this HP document:- Click here
And if the issue still persists, this could be a cartridge issue.
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
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Keep me posted.
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