cancel
Showing results for 
Search instead for 
Did you mean: 
82abn
New member
4 3 0 0
Message 1 of 6
100
Flag Post
HP Recommended

bought a 4 pack with standard colors. black XL more narrow than MT one . printer will not accept new

HP photosmart 5520

564 Cartriges, 4 pack, all colors fit except the black which is narrower than the empty one. It appears I picked the wrong 4 pack????? 

5 REPLIES 5
82abn
New member
4 3 0 0
Message 2 of 6
99
Flag Post
HP Recommended

bought a 4 pack with standard colors. black XL more narrow than MT one . printer will not accept new

The empty black cartridge has a pentagon symbol on it.....the new one is more narrow. How was I supposed to know......

0 Kudos
82abn
New member
4 3 0 0
Message 3 of 6
90
Flag Post
HP Recommended

bought a 4 pack with standard colors. black XL more narrow than MT one . printer will not accept new

Bought 564 four pack  at BJs. All the cartridges fit except the black on , which is more narrow than the original. how do I remedy this situation? Take all cartriges back after they've been in stalled? and look for the pack with a black cartridge with a pentagon on it?

0 Kudos
HP Support Agent
HP Support Agent
5,795 5,782 304 227
Message 4 of 6
53
Flag Post
HP Recommended

bought a 4 pack with standard colors. black XL more narrow than MT one . printer will not accept new

@82abn

 

Welcome to the HP Support Community.

 

Are these HP Genuine ink cartridges that you bought? If not, I recommend you to buy Genuine HP ink cartridges.

 

If yes, I would suggest you take it back to the store and exchange for a new one.

 

I hope this answers your question. Let me know if you need any further assistance. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

0 Kudos
82abn
New member
4 3 0 0
Message 5 of 6
41
Flag Post
HP Recommended

bought a 4 pack with standard colors. black XL more narrow than MT one . printer will not accept new

Ink sold by BJs with HP written all over it....how was I to determine if it was genuine or not. HP is not paying attention to products bought from overseas. And you suggest taking the opened cartridges back? 4hour round trip, not cost effective. Shopped locally and bought a black cartridge for $17.

0 Kudos
HP Support Agent
HP Support Agent
5,795 5,782 304 227
Message 6 of 6
34
Flag Post
HP Recommended

bought a 4 pack with standard colors. black XL more narrow than MT one . printer will not accept new

I understand. Do get back to us in the future for further assistance.

 

Have a nice day!:)

 

 


I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation