bought a HP deskjet 2710e all in one printer as it had 6 months free instant ink. However, I do not

[Cbullas]

 bought a HP deskjet 2710e all in one printer as it had 6 months free instant ink. However, I do not have the code/pin I need to be able to claim the 6 months.

It gives me the option to click on  what option I'd like to choose when I log into HP Instant Ink but to redeem the offer it asks for a pin which I do not have as there was no flyer in the box and I can't seem to see the code in an email when I've checked my emails.

Any help would be greatly appreciated

[Alden4]

Hi @Cbullas,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you purchased the HP DeskJet 2710e All-In-One Printer with the promise of 6 months of free Instant Ink, and you're unable to find the PIN or code to redeem the offer, here are some steps you can take to resolve the issue.

1. Check the Printer Box: Carefully go through all the materials that came with your printer, including the user manual and any other documentation. Sometimes the PIN or code may be printed on a separate sheet or mentioned in the setup guide.

2. Check Your Email: Look through your email inbox, spam folder, or any other folders for emails from HP or the retailer you purchased the printer from. The PIN or instructions on how to obtain it might be included in the purchase confirmation or shipping confirmation emails.

3. Check for Online Account Information: If you created an account on the HP website during the setup process, log in to your account and check for any information related to the free Instant Ink offer. There might be a section where the PIN is provided or instructions on how to obtain it.

4. Retailer Assistance: If you purchased the printer from a retailer, contact their customer support. They might have information on how to obtain the PIN or assist you in resolving the issue.

Remember that the 6-month free Instant Ink offer might have certain conditions, and it's important to follow the redemption process correctly.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support