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‎07-29-2019 08:45 PM

HP Recommended
Product: Officejet 5200 series
Operating System: macOS 10.14 Mojave

I just set up my new printer and everything works fine.... except when I print a word document the font appears fuzzy and there's a line through all the words. I installed the brand new ink cartridges that came with the printer... what's the problem?

1 REPLY 1

‎08-01-2019 08:42 AM

HP Recommended

@nelsobet, Welcome to HP Support Community!

 

Did you try making a photocopy?

What happens when you try printing from other applications apart from Word?

 

Meanwhile, try updating the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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