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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MH9029
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can't activate my trial, and im currently on the free plan until otherwise to test the waters.

HP Recommended
hp envy 5020
Microsoft Windows 10 (64-bit)

Hello,  i bought the HP envy 5020 printer and it came with a freebie 3 month trial and i tried setting it up, and i couldn't print off the paper with the code on until i'd already set it up so i put it on the free plan thinking i could just add it on. And apparently it's not so simple. tried re-enrolling the same printer but i get a constant blank white screen after putting the code in. I'm just trying to get it to work to see if i like it, or whether i need to return it, and i want to give it a good run before making a choice as instant ink seems like a decent choice in terms of economical value and convenience. Any help is much appreciated thanks.

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TEJ1602
HP Support Agent
HP Support Agent
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@MH9029, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,557
Message 2 of 2
Flag Post
HP Recommended

@MH9029, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

0 Kudos
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