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07-23-2022 03:52 AM
I recently changed my credit card and forgot to notify instant ink who stopped my account. I have gone into my account to put in my new card but the billing, change payment method will not open so I can't change it. I have trawled round HP help pages for hours without any luck. If only there was someone to speak to.
07-24-2022 03:38 PM - edited 07-24-2022 03:40 PM
Welcome to the HP Support Community
I understand you are facing an Instant Ink issue with your HP OfficeJet Pro 6960 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.
- Have you tried opening the instant ink login page using a different browser?
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
Hope this helps! Keep me posted.
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