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HP Recommended
HP OfficeJet Pro 8035e All-in-One Printer
Microsoft Windows 11

I can't print anything. My printer keeps telling me there's a problem with my account but I've checked my HP account as well as my instant ink account but cannot find a problem. Help 🥺!

1 REPLY 1
HP Recommended

Hi @Sadia_A19,

 

I'd like to help!

 

To assist better:

  • Is the blue Wi-Fi light solid on the printer? ( if the Wi-Fi Light is blinking then please re-connect the printer back to your Wi-Fi router - Restore Wi-Fi setup mode on your HP printer, Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.)
  • How far is the printer located from the WiFi router?
  • Do you have a dual-band router?
  • If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  • Are you able to make a copy fine?

While you respond to that let's try the below suggestions:

 

Perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

Restart the computer, printer, and router

  • To resolve many connectivity issues, restart the computer, printer, and router.
  • NOTE: The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.
  • Turn off the router by pressing the power button or disconnecting the power cord.
  • Turn off the printer.
  • Close all running programs on your computer, and then shut down the computer.
  • Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.
  • Turn on the printer.
  • Turn on the computer.
  • Try to turn on Web Services.
  • If the issue persists, continue to the next step.

Let's disable webservices and re-enable it

  • Touch on the wifi icon ((i)) on the printer, and take down the IP address
  • Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
  • click on webservices and remove webservices and re-enable it
  • If the issue persists, proceed to the next step.

Check the Internet proxy server settings

  • For networks that use proxy servers, update the Web Services settings in the printer EWS with the proxy information.
  • Locate the Internet proxy settings.
  • Windows: Search Windows for Internet, and then click Internet Options in the list of results. On the Internet Properties window, click the Connections tab, select your network, if necessary, and then click Settings.
    The network settings menu displays with the proxy settings.
    From the EWS, click the Web Services tab, and then click Proxy Settings.
  • Type the Address and Port values for your proxy server connection, and then click Apply.
  • Try to turn on Web Services.

If the issue persists, then please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

my testing
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