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‎09-02-2023 09:42 AM - last edited on ‎09-02-2023 01:51 PM by Retired

HP Recommended
Product: HP DeskJet 4130e All-in-One Printer

I have a new printer, have set up as instructed and leaflet in box advertises free 9 months instant ink trial included but on set up only two months free seems to be added? How can I resolve this please?

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3 REPLIES 3

‎09-03-2023 07:29 AM

HP Recommended

Hi @GemmaIW,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are looking for help with enrolling in Instant Ink with a free trial.

 

Kindly refer to the steps on this link and let me know if that helps.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎09-03-2023 07:33 AM

HP Recommended

Thanks for the message, I have already been through these steps, it has allowed me a two month free trial but not the 9 month free trial as advertised so my issue is still unresolved.

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‎09-03-2023 02:13 PM

HP Recommended

Hi @GemmaIW,

 

I see that you were not able to claim 9 months free trial as advertised.

This might require one on one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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