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‎02-01-2023 06:09 PM - last edited on ‎02-02-2023 06:56 AM by Retired

HP Recommended

We have an HP Officejet 5255. I believe that when my credit card got updated that my instant ink account was automatically canceled. I'm trying to use a regular ink cartridge so I don't have to pay the subscription anymore. I tried going to my account to officially cancel it but there aren't any links on my home page to click on to bring me to where I need to cancel. 

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1 REPLY 1

‎02-03-2023 07:26 AM

HP Recommended

Hi @topher5150,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

You may refer to this document here to cancel your instant ink account. 

If that does not work, This might require one on one interaction to fix the issue

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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