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gigi771
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Message 1 of 2
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cannot connect printer i was given

OfficeJet Pro 6978
Microsoft Windows 10 (64-bit)

my hp broke - the feed tray no longer works. dad gave me his, hp officejet pro 6978. same as mine. trying to install but wont let me. on instantink says registered to another account. dad not techy nor in town. need to print. getting kinda sick of this. hooked up to wifi but instantink is running the show. stops everything wont print anything. i need to re-register under my name without involving dad who is away and hates this stuff. help.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

cannot connect printer i was given

@gigi771, Welcome to HP Support Community!

 

Re-registering the printer or transfer of the Instant Ink Account will require the credentials and details of the previously registered account.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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