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‎07-29-2023 09:59 AM - last edited on ‎07-29-2023 05:27 PM by Retired

HP Recommended

I have been a member of HP Instant Ink for years with 2 printers. This week my printer is stuck with "cartridge cannot be used until printer is enrolled in HP Instant Ink."  In Instant Ink account it is asking for a mobile number which I do not have. Is that a new requirement?

1 REPLY 1

‎08-01-2023 07:45 AM

HP Recommended

Hi @maggied3 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

I see that you are facing cartridge issue and the error message asks to enroll in instant ink.

 

Please refer to this link and it should resolve the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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