cannot connect to web services

[lw15182]

Hello,
I'm trying to connect to web services, i have tried everything in the troubleshoot video but i just keep getting an error message:

Web Services Setup in Progress

The printer is currently setting up Web Services.

To see the current status of this process, click "Refresh".

When i refresh i get the following message:

Network Problem

A network problem occurred while the printer was trying to connect to the Web Services server.

Click "Troubleshoot" to diagnose the problem, or click "Close" and fix the problem later.

i click troubleshoot and then the last message to appear is the following:

The printer could not connect to Web Services.

Web Services might be busy or temporarily unavailable. Try again later.

I have been round in circles - i have restarted everything, looked at bandwiths/proxy servers, firmware updates but nothing will connect. 

I had the same issue when i bought it however i just presumed that because it was black friday the servers would be busy... now  homeschooling is going to be upon us and i need the printer to connect so i can sign up for instant ink

Can anyone help?

Thanks 🙂 

[lw15182]

To add i have also spoken to the virtual agent and followed all the steps they gave but nothing working. I can't speak to a real person as it is outwith office hours, will try that tomorrow if no luck here.

Also i can print no problem its just the connection to web services that will not work!

[TEJ1602]

@lw15182, Welcome to HP Support Community!
 

If you have already performed the steps from the document HP Printers - Cannot Connect to Web Services and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!