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cannot print

officejet 4650
Microsoft Windows 8.1 (32-bit)

I keep getting a message    Cannot Print. connect printer to update HP instant ink status.    WHY?

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HP Support Agent
HP Support Agent
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cannot print

Hi @Jwalsh1962

 

Welcome to the HP Support Community. I'd be happy to help you with Instant Ink. 

 

Try these steps - HP Instant Ink - 'Connect Printer to Update Status' Message Displays

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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