• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
DELL Inspiron 15 3000
Microsoft Windows 10 (32-bit)

Brand new HP DeskJet 3762 prints ok and wifi connected all ok.  However I need to sign up for Instant Ink service and cannot get a code to enter .  System has accepted all my details, bank account, etc. I have followed the instructions when "I cant get a code" and it is of no help as there is no code on the print out sheets.  The diagnostic print out confirms it is connected to internet, but there is no light on the panel of the printer to signify that its connected.  

1 REPLY 1
HP Recommended

Hi @IreneG1,

 

I'd like to help!

 

To assist better-

  1.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  2. What is the status of the wireless light on the printer, steady or blinking?
  3. Is the printer connected to a home or public network?
  4.  Could you print and share the wireless test report and printer configuration page ?

On the printer's control panel, press the Wireless button  and the Information button  at the same time.

 

Both a Wireless Network Test Report and a Network Configuration Page print.

 

 Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.