Hi HP
at the beginning of the week I got the reinstall black cartridge error and the printer wont print. I have run through all of the help which talks about hard reset and cleaning the contacts etc but nothing has fixed it. According to my account the last cartridge shipment to me was exactly 1 year ago from when I got the error [5th October 2018]. I am stuck. what can I do? confusingly the printer says it is out of warranty, which it is, but the purchase date is much later than you have on the system. so in actually fact the printer is only about 2 months out of warranty and not 6 like you report. in any case I would have expected a printer to work for longer than 14months.
I waited all week to chat with you on a Saturday because the website said that chat was available today but Saturday has come and it now says there is no chat. So like others have said getting hold of anyone is problematic. there is no email, no chat and the phone is only open working hours so I would suspect most of us would be at work and away from the printer. it isn't really good enough to be honest.
can you suggest what I should do next please.
many thanks