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cartridge error

HP Recommended
HPenvy photo 6230
Microsoft Windows 10 (64-bit)

I have a cartridge error problem with the black ink. Tells me its not communicating with my computer, and I need to replace the cartridge.

That's the easy part. How in the name of Hugo do you get to someone who will let you order a new cartridge.?

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HP Support Agent
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@Gilbert35, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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