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‎10-23-2020 09:03 AM

HP Recommended
Product: HP OfficeJet 5230 All‑in‑One Printer
Operating System: Microsoft Windows 10 (32-bit)

I have an instant ink account;  my color cartridge, despite several reset and cleanings, does not work and keeps providing an error message. 

 

I do not know how to get a new cartridge from the instant ink service.

Any suggestion ?

 

Best, Alberto

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-24-2020 03:27 AM

HP Recommended

@alberto13, Welcome to the HP Support Community!

 

I also have checked your private message regarding this issue. Thank you for the information provided. Not to worry, I will ship a replacement color ink cartridge with express shipping. It will be delivered in 3-4 business days.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1

‎10-24-2020 03:27 AM

HP Recommended

@alberto13, Welcome to the HP Support Community!

 

I also have checked your private message regarding this issue. Thank you for the information provided. Not to worry, I will ship a replacement color ink cartridge with express shipping. It will be delivered in 3-4 business days.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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