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cartridge installed incorrectly error

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HP 8720
Microsoft Windows 10 (64-bit)

I am receiving a message that one of my ink cartridges is installed incorrectly so I can't print.  I removed it and reinstalled, I tried a new instant ink cartridge,  I cleaned the heads, I reset the printer, nothing has worked.  I saw the firmware was updated on 6/1 and all was working fine, I had to replace this particular color with a new cartridge a few days ago and all seemed fine, but now that same color is showing not installed correctly, please help.

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Hi @TSCO905

Welcome to the HP Support Community. I'd be happy to assist you.

  • Which of the 4 ink cartridges is defective?
  • Have you used 2 new Instant Ink cartridges and got the same error?
  • Make sure you have tried the steps mentioned in this document. 

As the issue is related to Instant ink cartridges, I need more information to help you out.


Since the instant ink account details are confidential, please send me the required information via private message.


I am sending you a private message with the information required.

Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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