cartridge problem: one or more cartridges appears to be damaged. Remove them and replace with new ca

[JennaUS]

Hi, I have an officejet pro all-in-one 8620 and will enroll in Instant Ink program if I can get this printer working (I only just found out about the Instant Ink program!).

The printer has been working great but when I replaced the magenta, it gave me an error. I ran to Office Depot to grab another new one, thinking maybe the cartridge I had was defective and that didn't work either so it isn't the cartridge (both are genuine HP cartridges).  I cleaned the cartridge but do I need to clean inside the printer to get it to work? Please could you quickly resolve this as I can’t print anything, I tried your online chat didn’t get anywhere. 

I don't want to sign up for Instant Ink for this printer if I can't get it to work, but if I get it to work, I'm definitely signing up!
Many thanks, Jenna

[sandytechy20]

@JennaUS

Welcome to the HP support community.

I understand that you are getting a cartridge error, I am glad to assist you.

Clean the ink cartridge electrical contacts

• Remove any debris or buildup from the contacts on the cartridges.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Push in on the cartridge indicated in the error message to release it from the carriage.
• 
• Wipe the copper-colored contact on the cartridge with a lint-free cloth.
• 
• Slide the cartridge into its color-coded slot until it clicks into place.
• Repeat these steps for any other cartridges indicated in the error message.
• Close the door or lid to the cartridge access area.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.