• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP Officejet Pro 8620 e-All-in-One Printer
macOS 10.13 High Sierra

Hi, I have an officejet pro all-in-one 8620 and will enroll in Instant Ink program if I can get this printer working (I only just found out about the Instant Ink program!).

The printer has been working great but when I replaced the magenta, it gave me an error. I ran to Office Depot to grab another new one, thinking maybe the cartridge I had was defective and that didn't work either so it isn't the cartridge (both are genuine HP cartridges).  I cleaned the cartridge but do I need to clean inside the printer to get it to work? Please could you quickly resolve this as I can’t print anything, I tried your online chat didn’t get anywhere. 

I don't want to sign up for Instant Ink for this printer if I can't get it to work, but if I get it to work, I'm definitely signing up!
Many thanks, Jenna

1 REPLY 1
HP Recommended

@JennaUS

 

Welcome to the HP support community.

 

I understand that you are getting a cartridge error, I am glad to assist you.

Clean the ink cartridge electrical contacts

  • Remove any debris or buildup from the contacts on the cartridges.
  • Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
  • Push in on the cartridge indicated in the error message to release it from the carriage.
  • Removing the ink cartridge
  • Wipe the copper-colored contact on the cartridge with a lint-free cloth.
  • Cleaning the contact on the ink cartridge
  • Slide the cartridge into its color-coded slot until it clicks into place.
  • Repeat these steps for any other cartridges indicated in the error message.
  • Close the door or lid to the cartridge access area.

Reset the printer

  • Reset the printer to recover from printer errors or failures.
  • If your printer has a rechargeable battery, remove it.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
  • NOTE: HP recommends plugging the printer directly into a wall outlet.
  • Turn on the printer to complete the reset.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.