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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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hp envy photo 7164
macOS 11.0 Big Sur

I just installed a new color cartridge a few weeks ago and am now getting a message to remove and reinstall it.  I have done that, cleaned it, and keep getting the message.  I have also removed and reinstalled the black cartridge.  I have also turned off the printer and unplugged it.  Nothing works.  What else can I do?  Can you send me a new color cartridge?

1 REPLY 1
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@Sue159

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding sending you a new color ink.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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