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HP DeskJet 3760 All-in-One Printer

I have cartridge subscription. I have a problem with the colored cartridge. he no longer recognizes it, even after cleaning it. the black cartridge was sent to me but not the color one. How can I solve the problem?

2 REPLIES 2
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Hi @Federica89,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Are you getting any errors or warnings?
 

Are you able to print with other ink cartridges or replaced ones?

 

I want you to perform the steps from this document and see how it goes. 

 

Update the firmware for your printer. Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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Hi @Federica89

 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

 

I would like to know if the resolution we provided worked for you.

 

If you have any other queries, feel free to reach out to us.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
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