cartridge sent by instant ink not recognized

[ranchothisisit]

The cartridge in our last shipment can not be recognized by our printer.

[Kuroi_Kenshi]

Hi @ranchothisisit,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Subscription or Payment Issues:

• If you are part of an ink subscription service like HP Instant Ink, ensure that your payment information is accurate and up to date in your account profile. Sometimes, subscription issues can affect printer functionality.

Replacement Cartridges:

• If possible, try replacing the current ink cartridges with new, genuine HP cartridges. Defective or empty cartridges can sometimes trigger error messages even if the ink levels seem satisfactory.

Perform a Hard Reset:

• Disconnect the power cord from the back of the printer and from the wall outlet. Wait 60 seconds before plugging the power cord back in. Turn on the printer and check if the issue persists.

Uninstall and Reinstall Printer Software:

• Consider uninstalling and then reinstalling the printer software on your computer. Sometimes, software glitches can lead to communication problems between the device and printer.

Use HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. It's designed to automatically diagnose and fix printer-related issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,