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‎07-30-2020 03:51 PM

HP Recommended
Product: HP ENVY Photo 7155

I just purchased my 7155 today and already im getting notifacations about my ink catrtridge isn't placed correctly, ive taken out several times and replaced and keep receiving the same message, I don't know what to do

1 REPLY 1

‎08-02-2020 09:26 AM

HP Recommended

@Arobinson75

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Try the steps from here: https://support.hp.com/us-en/product/hp-envy-photo-7100-all-in-one-printer-series/9073119/model/9073...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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