• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎03-26-2020 12:42 PM

HP Recommended
Product: hp envy 4500
Operating System: Microsoft Windows 10 (64-bit)

hello

i have a printer that was bought in sweden and then we moved to usa. now we have bought new ink cartridge that chuld match our printer(in eu we used 301 and in usa we bought 61). but when we enter the 61 cartridge we get an error message that says that the cartridge are not intended for use in this printer but on the pacage of the cartridge it says that it is for ouer model. i have sercht online for this problem and the only thing im getting out of that is that i shuld contact the hp community for help so i can change my printers region.

3 REPLIES 3

‎03-26-2020 12:45 PM

HP Recommended

Send them a message on the HP Facebook Team support page

 

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne... 




My profile on LinkedIn

Was this reply helpful? Yes No

‎03-26-2020 12:52 PM

HP Recommended

cant you help me with y issue. i just want to talk to somwon who can help me dont get thrown around to deiffrent supports

 

Was this reply helpful? Yes No

‎03-26-2020 01:06 PM

HP Recommended

You must contact HP Support to perform pen regionalization after moving to another country, this is a peer-to-peer community and not direct contact with HP Support.

 

By contacting via Facebook as @Valsimot suggested above, a support representative should be able to assist with such.

 

Cheers,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.