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‎10-12-2019 04:45 PM

HP Recommended
Product: HP Envy 7640
Operating System: macOS 10.13 High Sierra

Since I got back from a vacation in June I discovered I have been billed $10.65 per month for ink cartridges I never received. I used to receive them in the mail regularly but that has stopped.

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1 REPLY 1

‎10-13-2019 09:54 AM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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