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mcneilgroup
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charged for ink cartridges but never received them

HP Envy 7640
macOS 10.13 High Sierra

Since I got back from a vacation in June I discovered I have been billed $10.65 per month for ink cartridges I never received. I used to receive them in the mail regularly but that has stopped.

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Retired Jacky-D
Retired
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charged for ink cartridges but never received them

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

I work on behalf of HP
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