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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER..
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charged for ink cartridges but never received them

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HP Envy 7640
macOS 10.13 High Sierra

Since I got back from a vacation in June I discovered I have been billed $10.65 per month for ink cartridges I never received. I used to receive them in the mail regularly but that has stopped.

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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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