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rmmgs
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color instant ink cartridge does not work $29 store hp cartridge does. "remove and reinstall. help

Example: hp envoy 4520

color ink cartridge does not work.  $29 hp store bought cartridge works.  remove and reinstall hp instrant ink does NOT work.

Hours trying to fix it and nothing   HELP

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HP Support Agent
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color instant ink cartridge does not work $29 store hp cartridge does. "remove and reinstall. help

@rmmgs, Welcome to the HP Support Community!

 

Do you get any error message on the printer regarding the ink cartridge?

 

For now, let us try these steps to resolve this issue:

 

Clean the ink cartridges

  1. On the printer control panel, swipe the display to the left, then touch Setup.

  2. Touch Tools, then touch Clean Cartridges.

Manually clean the area around the ink nozzles. Refer to step 13 mentioned in this document.

 

Print a Print Quality Diagnostic report

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

  2. Touch Tools.

  3. Swipe up on the display, and then touch Print Quality Report.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Keep me posted.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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rmmgs
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color instant ink cartridge does not work $29 store hp cartridge does. "remove and reinstall. help

will not print with hp color ink cartridge 63/302 even black and white.   "Remove and reinstall the indicated (?) ink cartridge, making sure it is correctly installed."   Bought $29 hp 63 at store and that works.   Windows 10 problem?????   Help.   I have spent weeks trying to solve this

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HP Support Agent
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color instant ink cartridge does not work $29 store hp cartridge does. "remove and reinstall. help

@rmmgs

 

The issue is not related to windows. This is a possible Ink cartridge issue. Have you tried the steps mentioned in my previous post?

I have sent you a private message with the required details to assist you further. kindly check and revert.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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