colour ink cartridge faulty

[tiredmomma]

I have tried to replace my colour ink cartridge but a message comes up saying it is faulty and needs to be removed. The old colour cartridge is still able to load fine with no problems so i know its not the printer. i have gone through the virtual assistance and wiped over the cartridge as instructed but still it wont load. I'm now out of colour ink  and desperately need it as im homeschooling and need to print out set work.

[TEJ1602]

@tiredmomma, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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