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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎12-21-2022 02:30 PM - last edited on ‎12-24-2022 08:26 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 8715 All-in-One Printer

I have an issue with the coomunication between the printer and the instant ink program service... the system cannot see the printer. I already subscribed a plan for instant ink and i already received and installed my first printer ink set. Can you help me?

1 REPLY 1

‎12-25-2022 08:40 AM

HP Recommended

Hi @NicolaSecondo,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with connecting your printer to the instant ink account.

 

Please follow the steps from this document.

 

Let me know if this works.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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