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‎05-23-2023 03:02 AM - last edited on ‎05-23-2023 07:46 AM by Retired

HP Recommended
Product: HP DeskJet 2630 All-in-One Printer

Hello, can anyone advise on connecting my printer to instant ink please so i can view how many plan pages i have remaining?

 

The printer itself seems to be connected fine, it is on the wireless network, it is printing fine and it is showing as connected in the HP smart app, However, when i try to view how many instant ink pages i have left, it says its unable to contact printer.

 

Thanks, 

1 REPLY 1

‎05-23-2023 09:47 AM

HP Recommended

@Atarisleaalk3 

 

Welcome to the HP support community.

 

I am glad to assist you to fix the web service connection error on your printer.

How is the printer connected?

Meanwhile, follow these steps to fix the issue.

Turn On Web Services

  • Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.
  • NOTE: If you connect your printer to a computer with a USB cable, web-connected printing services do not work.
  • If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.
  • If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.
  • Some printers have a wireless icon and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.
  • Print a Network configuration or Wireless Network Test Results page using button combinations on the printer control panel.
  • On the EWS, click the Web Services tab.
  • If the tab is not available, your printer does not support Web Services.
  • If a summary page displays, Web Services is already on.
  • Example of clicking Print Info Page.
  • If a setup page displays, follow the prompts to turn on Web Services.
  • NOTE: If you cannot turn on Web Services, make sure the printer firmware is up-to-date. For more information, go to Updating or Upgrading Printer Firmware.
  • Example of the Web Services setup webpage

Refer to this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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